Pixpic Faq
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Q: Why don't the generated images look much like me? Why aren't they as good-looking as the advertisements?
A: If you find the generated images don't meet your expectations, we understand your concerns. The Pixpic team is constantly improving AI algorithms to provide higher-quality results. However, due to the complexity of image generation involving intricate calculations and algorithms, the final results may vary slightly due to various factors. Additionally, the quality and clarity of the original images also influence the generated results. We recommend being cautious when selecting the original image to ensure better generation results. Thank you for using Pixpic and your understanding.
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Q: Why do my photos always fail to pass the detection?
A: Pixpic has specific quality standards for photo detection, which are crucial for ensuring good results. Consequently, lower-quality photos may result in detection failure. We recommend that you ensure your photos are clear, natural, and with distinct facial features visible before using Pixpic. Additionally, you can check our prompt page before uploading to learn more about photo quality requirements. If you have any doubts about the detection results, please don't hesitate to contact us through the Feedback module in your personal center or by sending an email to customer_service@wondershare.com. Thank you for your cooperation.
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Q: How does Pixpic generate images?
A: Pixpic extracts facial data from the collected images and then learns and generates them in a deep neural network, ultimately producing AI images that resemble the user.
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Q: How can I contact Pixpic's support staff when I have questions about using the software?
A: You can contact us through the Feedback module in your personal center or by emailing customer_service@wondershare.com.
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Q: Why did image generation fail?
A: It could be due to a network connection issue or server congestion exceeding the specified generation time limit. If you encounter such situations, please contact customer support promptly for resolution.
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Q: Can I retrieve deleted generated image records or individual images from the records if I accidentally delete them?
A: Considering data privacy concerns, your generated image data will not be saved separately. Please be cautious when deleting.
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Q: Will the photos I upload be stored on the server? How long will they be kept?
A: Yes, we do retain the processed facial data (non-original images/segmented faces) on our servers for a duration of 30 days. This retention is necessary to utilize facial data for AI deep learning, which is essential for generating images. After the 30-day period, this data will be automatically deleted. This retention period is also in place to assist users with troubleshooting and enhance the quality of our services. Your data privacy and security are of utmost importance to us. Thank you for choosing Pixpic.
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Q: Is there a risk of data leakage for the data I upload?
A: We understand your concerns about data security. We have implemented strict security measures to protect user data, including encryption, monitoring, and access control. The facial data collected by Pixpic is not shared with any third party and is temporarily stored on our own servers. We do not share, sell, or disclose your data without your explicit authorization or legal requirements. Your data will only be used to provide services and processed with your consent. If you wish to delete corresponding original image data, you can do so in the app's personal center module. For specific information about data collection, please refer to our privacy policy and user agreement.
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Q: Are the images generated by Pixpic protected by copyright?
A: We assure you that the copyright of the AI-generated images you create belongs solely to you and is protected by copyright. While most other products inthe market consider AI-generated images to be the intellectual property of the human programmers or AI developers, Pixpic places great emphasis on userprivacy and copyright protection. Therefore, we prioritize the protection of user privacy and image copyright. Additionally, we encourage users to complywith relevant laws and regulations when using our AI tools.
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Q: What should I do if I find abnormal or inappropriate elements in the generated images?
A: AI-generated images may have a degree of unpredictability. If you come across anything inappropriate or objectionable while using Pixpic, please report the issue to our support team immediately. We will promptly address it and take necessary measures to ensure that the content generated by our application is safe and appropriate. Thank you for your cooperation.