Choose The Right Plan
Conversion Quality Rating:
4.7 out
of 5 based on 162,357 Votes | 
100% Secure
Secure
We value your privacy and protect your financial/personal info with advanced encryption and advanced fraud protection.
Support Service
Knowledgeable representatives available to assist you through instant live chat and email response within 24 hours by submitting requests in Support Center.
Money-back guarantee
The products come with a 30-day money back gurantee.
Free Updates
Free software updates within the valid period of the software.
Differences Among Non-registered, Sign-up, and Premium Users
| Features | Non-registered | Sign-up | Online Premium | Desktop Premium |
|---|---|---|---|---|
| Price (USD) | $0 | $0 | $35.99/Yearly | $59.99/Lifetime |
| Maximum video & audio file size (MB) | 100MB | 100MB | 1GB | Unlimited |
| Maximum image file size (MB) | 5 MB | Unlimited | Unlimited | Unlimited |
| File conversion(s) per day | 5 | 10 | Unlimited | Unlimited |
| Conversion speed | Normal | Normal | 10x faster speed | 30x faster speed |
| Download speed | Normal | Normal | 10x faster speed | 30x faster speed |
| Video & audio concurrent conversion quantity | 2 | 2 | 30 | Unlimited |
| Image concurrent conversion quantity | 2 | 2 | 30 | Unlimited |
Frequently Asked Questions
The following payment methods are available to our customers, which are JCB, Paypal, AliPay,
Ukash, Diners
Club, Qiwi Wallet, Discover/Novus, American Express, Chinese Debit Card, Bank/Wire Transfer,
VISA/MasterCard/Eurocard.
Please note: When you pay
with
e-checks, there will usually be a 3 to 5-day hold on the check so that it can clear the bank. Once
it has cleared, PayPal sends an automatic notification to use, and only
then will the delivery of the software be completed.
If you have trouble while paying, please
feel
free to contact us in Support
Center.
Within 10 minutes of purchase, you will receive an email with a registration code in the email account you used to make the purchase. Sign in to your Wondershare account and activate it. After that, you could enjoy your features.
You can retrieve the code from this link first: http://support.wondershare.com/retrieve_registration_code.html
1.
If you didn't receive the registration code after you place the order, please check the payment
that ensures it goes through.
2. If you directly order it on our official website, the
registration code will be displayed on the Order Confirmation page. If you do not see this page
after you place the order, you can retrieve the registration code via our online registration code
retrieval system, or contact us directly with the Licensed e-mail or the Order ID.
3. If the
purchase is made from one of our resellers, agents, eBay, or the App Store, we will not have your
order information in our system, as they do not share customer information for privacy
reasons.
4. For the App Store version, you don't have to wait for a registration code. Just
launch the App Store and go to the Purchase tab, you can install the full version from there
directly.
The answer is absolutely safe. We understand the concerns about your privacy. These are some
steps that we will follow it to protect your files.
1. Media.io will automatically
delete your files after 24 hours, or you could auto-delete after you have downloaded it.
2.
There is no backup made of user files.
3. You keep the copyright and ownership of the source
file and the converted file.